What Is Airbnb? [How Information technology Works, Makes Money, FAQ]

What Is Airbnb?

Airbnb has shaken upwards the travel manufacture.

Through innovation, community and a stiff network issue, the company has grown into a major role player in travel accommodation booking (surpassing vacation rental sites like Vrbo.com and rivaling mainstream booking sites similar Agoda.com).

In this guide, we'll explore how Airbnb works.

We'll cover what Airbnb is, the company's origins and history, how Airbnb's business model works (as well every bit how it makes money), plus Airbnb's event on the travel manufacture, hotels and local markets. I'll conclude with answers to fifteen frequently asked questions about Airbnb.

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*Agoda.com provides a wide selection of steeply-discounted hotel rooms. To see today's deals on hotels in any destination, click hither.

What Is Airbnb?

Airbnb.com is a marketplace where hosts list their homes for hire, then guests observe and book them. Each identify y'all see on Airbnb is listed by an individual or business. Airbnb doesn't own any of the rental properties.

Airbnb is a unique company in many ways. It brought the "home sharing" concept to the mainstream and inverse how people feel about staying in a stranger's dwelling house when traveling. Before Airbnb, most people would only consider this choice if they were already friends with the person hosting them.

Airbnb is, undoubtedly, one of the near successful travel applied science companies of the past decade. Among other factors, its success tin exist credited to ideal timing, solid execution, re-investing profits, multiple rounds of outside investment and swift global expansion.

*Vrbo.com is the all-time alternative to Airbnb for apartment and house rentals. For today's deals, click here.

Airbnb's Company History

Airbnb was founded in 2008 by Brian Chesky (current CEO), Nathan Blecharczyk and Joe Gebbia, who all even so concur of import executive positions inside the company.

The original site was AirBedandBreakfast.com, where the 3 founders rented their air mattresses to travelers visiting San Francisco. At the time, the air mattresses were the only listings. Initial customers welcomed this pick, as San Francisco's hotel rooms can be expensive and volume out speedily.

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The company joined Y Combinator (a startup incubator) in 2009, so received some much-needed funding. It rebranded to Airbnb.com and expanded its "home sharing" concept from air mattresses to diverse lodging types, from beds to entire homes. Airbnb is however known for its range of lodging options today.

From 2010 to 2020, Airbnb raised multiple rounds of investment while focusing on global expansion. In 2011, the first international office opened in London. Since 2013, Dublin, Ireland has been Airbnb's European HQ. Airbnb's main headquarters and office is in San Francisco, California (888 Brannan Street).

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Later on Europe, Airbnb expanded into Asia, Australia and beyond.

It was one of the first U.S.-based travel companies to enter Cuba (2015), where it'southward still a popular accommodation option. Republic of cuba'southward cases particulares are one of Airbnb's most popular unique stay options. A unique stay is a lodging that's "alternative" and often singled-out to a detail destination. To learn all most unique stays (with examples of each type), click hither.

Airbnb has also focused on adding multiple features (such as Experiences and Adventures) and improving its user feel (user verification, list and belongings quality, website/app safety, etc.). In fact, despite its rapid growth and multiple rounds of outside investment, Airbnb wasn't profitable until 2016 because information technology kept reinvesting.

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Airbnb also acquired a few companies during the 2010s, though none were significant players in the travel industry at the time of their acquisition (except HotelTonight, acquired for over $400 meg in 2019). Two other notable acquisitions were Hamburg-based, Accoleo, and London-based, CrashPadder - both small, but direct, competitors to Airbnb in their respective local markets.

Airbnb went public in Dec 2020 at an IPO stock price of $146/share.

How Airbnb Works

                      *For a step-by-step guide to booking on Airbnb, click hither.                    

In order for Airbnb to become a serious player in the travel industry, information technology had to develop a strong network of users. At that place needed to be hosts in most major destinations, or travelers wouldn't consider Airbnb as a serious culling to the existing major booking sites.

To attain this objective, Airbnb focused on recruiting hosts to its platform (which it still does). The effort paid off, every bit many people around the world at present consider hosting on Airbnb to be a solid way to earn part-fourth dimension or full-time income. Some hosts only rent a spare bed, while some have an entire portfolio of properties.

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According to Brian Chesky, Airbnb's unproblematic interface and clear user journey is based off Steve Jobs' philosophy of keeping the product pick process to within 3 clicks. This helps users intuitively effigy out how to utilise the app or website for the first time, creating a smooth user catamenia.

But for Airbnb's guests and hosts to trust 1 another (and to preclude scammers and unscrupulous users from abusing its marketplace), Airbnb verifies each new user before they tin transact. In my experience, Airbnb's user verification process is more thorough than any other major booking site.

Many Airbnb hosts are individuals (not businesses), and so knowing that their guests' identities are verified allows them to trust these "strangers" to stay inside their dwelling. Most booking sites cater to hotel-seekers, but hotels don't worry about this as much, since their guests must nowadays a passport/ID at check-in (Airbnb guests aren't required to).

For the consummate guide to creating your ain Airbnb account, click here.

Subsequently your account is created, you lot tin use our Airbnb Booking Guide to book a place. For years, Airbnb offered a new user sign up disbelieve (upwardly to $65 off your first booking), but that program was discontinued in 2021. To learn how the plan worked, click hither.

*For the v things you should bring to an Airbnb stay, click hither.

Airbnb'due south Mission, Vision, Values And Civilization

Airbnb'southward mission argument is to "create a world where anyone tin can belong anywhere" - often shortened to "belong anywhere". This vision helps Airbnb align its cadre values to ensure the visitor's 5 stakeholders are all winning.

Airbnb v stakeholders are: hosts, guests, local communities in which it operates, employees and shareholders (investors). According to Brian Chesky (founder and current CEO), Airbnb aims to make each major decision in a way that benefits all five stakeholders (rather than creating an adversarial dynamic betwixt groups).

Airbnb's 5 Stakeholders

Ideally, this helps foster a civilization where the values of existent people come up before, or are at least considered with, profit motive. Airbnb even has an executive position called "Chief Ethics Officer". To read Airbnb's Code of Ideals (with the company'south stance on topics like hosting, trips, rules and more), click hither.

How Airbnb Makes Money

Airbnb is an e-commerce visitor that makes coin in multiple ways.

While it began with only air mattresses, Airbnb now offers (arguably) the widest diversity of lodging options online. In the past few years, the Experiences (in-person and virtual) and Adventures programs have become significant acquirement generators for the company equally well.

Airbnb is a ii-sided market. The business model is structured such that Airbnb gets paid when hosts and guests transact. Guests are charged a service fee under 14.two% of their booking sub-full, while hosts pay a percentage of each booking to Airbnb (hosts set their own nightly charge per unit and fees).

To learn more near Airbnb's booking fees, click here.

To learn how host payouts are calculated, click here.

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The Airbnb Event

(Airbnb vs. Economy)

When a disruptive company emerges and expands rapidly, there are often many people who are displeased with the results. In Airbnb'due south case, some even pose the question, "Is Airbnb an ethical or unethical company?".

Equally a disruptive visitor and business model, Airbnb's economic touch is felt throughout the travel industry. Much is said near how Airbnb affects local housing prices (particularly in pop destinations), whether Airbnb is pain (or completely killing) the hotel industry, and how Airbnb affects traditional lodging businesses (such as hotels, guesthouses and resorts).

Below, we'll explore Airbnb'south furnishings on the travel industry, hotel industry and its local markets.

Airbnb's Effect On The Travel Industry

Airbnb has competitors (Vrbo.com, HomeAway, FlipKey, etc.), though none have the established brand authorisation, dedicated user network, or deployable capital that Airbnb possesses. Every bit of 2021, Airbnb has a substantial lead over every other company in the "abode sharing" market.

Rather than direct competition, Airbnb'south largest roadblock may actually be the threat of impending domestic and international regulations. At that place's e'er a chance that a state may limit or ban Airbnb from operating (and/or potentially create a replica of information technology) in its local market place.

This has already occurred with Uber.

Many Uber replicas operate around the world. Two examples include Take hold of in Southeast Asia and Dart in Brunei (where Uber isn't allowed to operate). Some countries merits to ban Uber due to its upshot(s) on local taxi drivers (in Airbnb's case, countries could make this claim most its effect on their local hotels).

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Airbnb's success equally an online aggregator/marketplace for rentals has inspired the creation of many companies. The phrase "Airbnb for (insert industry here)" has been used to describe multiple first-ups, such every bit "Airbnb for venues", "Airbnb for warehouses/storage", "Airbnb for nutrient/restaurants" or "Airbnb for motorcycles".

A well-known example of this is Turo, which operates a model similar to Airbnb.

Turo is oft called the "Airbnb for rental cars/vehicles". It's a marketplace where people can list their cars for rent and other people can discover and hire those cars. And like how Airbnb rentals oftentimes price less than hotel rooms of similar value, users often detect improve deals on Turo than from traditional car rental companies.

Airbnb's Effect On The Hotel Industry

Is Airbnb a serious threat to the hotel manufacture?

Well, Airbnb's consequence on the hotel industry isn't necessarily adversarial (meaning Airbnb'southward growth isn't a direct threat to hotels). Just like how many taxi drivers are nonetheless thriving considering they joined Uber (rather than resisting the new technology), the same dynamic applies to the relationship betwixt hoteliers and Airbnb.

Airbnb doesn't prevent whatever property type from listing on its marketplace.

Traditional lodging businesses like hotels, bed and breakfasts, homestays and resorts can use Airbnb as an avenue to achieve more guests. At present that travelers have more selection than always, it'due south important for hotels to annunciate where they can (whether online or in a local cafe).

Airbnb even has a "hotel room" filter, which makes it piece of cake for users to discover hotels.

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As a user, it's of import to remember that Airbnb is more of a "jack of all trades" than a specialist. If you're seeking a specific adaptation type, you lot're meliorate off browsing a site that specializes in it. For case, Agoda.com has steeply discounted hotel rooms and Hostelworld.com is the best identify to go for hostels.

To read the Airbnb vs. Hotels Comparison Guide, click here.

Lastly, Airbnb generally attracts a certain "type" of traveler - ane who prefers a bit of independence over organized tours. For this reason, Airbnb isn't able to "steal" those customers who adopt to volume with established hotels rather than with individuals, or those who enjoy the traditional hotel experience (concierge, lobby, etc.).

*Vrbo.com is the best culling to Airbnb for apartment and house rentals. For today'south deals, click here.

Airbnb's Effect On Local Markets

Is Airbnb bad for cities? What'southward Airbnb'due south result on local economies?

Arguments have been made that Airbnb's presence in a urban center (particularly when information technology's unregulated and/or in a popular neighborhood) leads to an increment in the average rental price. In the worst case, this results in local residents being priced out of their own home market.

Likewise, a portion of Airbnb guests will exist confusing (trigger-happy, obnoxious, etc.). Rather than treating their rental similar a domicile, they may neglect or damage information technology. This tin bother neighbors and paint Airbnb negatively within a customs. Due to this stigma, some property owners believe being located beside a busy Airbnb rental will lower the value of their ain holding.

Regulations In Local Markets

Numerous jurisdictions have enforced regulations on Airbnb rentals, such as Paris, Barcelona, Venice, Los Angeles, New York Metropolis and Singapore (among others). Local jurisdictions may enforce measures as a manner to limit Airbnb'due south effects (or potential futurity effects) on their local market.

Regulations vary based on location, merely some examples include long-term rental limits (the number of consecutive nights a identify can exist rented for) and the full number of rental days per year (to avert places existence "just" a rental, only besides a place where a person actually lives).

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From what I've seen, it appears that popular destinations are more than likely to enforce restrictions, since they're where Airbnb tin can accept the largest potential bear upon on local rental prices. Because these destinations are in high demand year-round, they plow into safe investment opportunities for people wanting to hold and rent out a property as a way to earn extra income.

However, if plenty people do this in a market/city, rental prices can spiral out of control - particularly in "hotspot" neighborhoods or cities. While high rental prices may non deter foreign visitors who've dreamt of visiting Paris, information technology could price Parisians out of their ain local market.

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Does Airbnb Accept Whatsoever Positive Effects?

Perhaps the most positive effect that Airbnb has on local communities is that it allows boilerplate people to earn viable and consequent part-time or full-time income by renting out their identify. Airbnb helps people facing unemployment and provides a much-needed side income to many who are employed.

Before Airbnb democratized lodging, only official, registered businesses (in many destinations) were able to get a piece of the money generated from tourism. This new dynamic, where an boilerplate person tin can host a traveler, conspicuously benefits locals all around the world.

Airbnb also facilitates cultural exchange, where hosts can meet interesting people and guests learn most a civilization through the optics of a local. Even if a guest doesn't stay with their host, they'll often be living within a building or neighborhood among locals (compared to the average hotel, often located in a hotel "zone").

Philanthropic Work

In 2017, Airbnb launched Open Homes, a program where hosts can provide accommodation to those in drastic need (like refugees or those afflicted by natural disasters). Airbnb hosts have already provided emergency back up during multiple natural disasters (including Hurricane Sandy).

Who Are Airbnb's Users?

(Hosts And Guests)

Airbnb'southward user demographics (hosts and guests) keep to widen as Airbnb expands the types of lodging it offers (such as Unique Stays) and adds additional features (similar Adventures). Overall, Airbnb'south user growth (co-ordinate to key user statistics) has been consistent over the years.

From my research, Airbnb doesn't publicly claim a defined target market, apart from travelers equally a whole. I believe this is because Airbnb is aiming to become a major role player in the travel industry (with true mass appeal), serving all nationalities and destinations (or equally many as possible).

Who/What Is An Airbnb Host?

Airbnb hosts tin be individuals or businesses. Yous'll notice a family renting out their spare bed to global hotel brands listing luxury suites. Airbnb allows any "blazon" of host to list on its marketplace - as long as the rules are followed.

Hosts are given flexibility in how they run their rental business organisation (like the option to add airport pickup) and ready their ain prices and logistics (bank check-in and checkout process, etc.). Hosts determine things like whether they'll require a security deposit, whether their listing is pet or smoker friendly, the maximum number of guests they'll allow in the holding, and whether or not they'll assign a co-host.

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While some hosts practice the bare minimum to service their guests, others may include extra services or amenities, such as a guidebook with helpful data their guests may want to know about during their stay (like things to practise, places to eat, location of local markets, etc.).

Host duties include being responsive to guests' messages, not cancelling bookings unless necessary, and maintaining a high level of service. Some hosts handle all duties themselves, others hire aid (even full-time management services in some cases). Some hosts automate aspects of their business, such as their introduction message.

To read Airbnb's total host requirements, click here.

Airbnb also provides resource for hosts' questions and concerns (Help Heart), protects hosts from some liability (Protection Insurance) and empowers hosts to take guests (Host Guarantee). Airbnb has a Host Endowment.

*For the 5 things yous should bring to an Airbnb stay, click here.

Oftentimes Asked Questions (FAQ)

Why Is It Chosen "Airbnb"? (The Meaning)

"Air Bed And Breakfast" is a portmanteau of "air mattress" and "bed and breakfast". "Air" stands for "air mattress" and "BnB" stands for "bed and breakfast". It's pronounced "air bee and bee".

As mentioned in Airbnb'due south Visitor History, the original domain was AirBedAndBreakfast.com. The concept was to rent out air mattresses with the personalized service of a bed and breakfast. Despite its proper name, Airbnb isn't the same as a bed and breakfast. The term "bed and breakfast" existed for decades before Airbnb was created.

Exercise Airbnb Hosts Stay With Guests?

If yous book a Shared Room, you lot may be staying in the same room as your host. If you book a Individual Room, you may be staying in your host's home. If you book a Hotel Room, you may be staying within your host'southward property (depending on the booking). If you book an Entire Place, your host won't be in the same belongings as you lot.

So if you want the virtually privacy, book an Entire Identify listing.

To learn more than about Airbnb'southward four identify types, click here.

Does Airbnb Own/List Hotels?

No, Airbnb does non own or list the properties you meet on the site.

Airbnb.com is a market where hosts list their backdrop for rent. These hosts are individuals or third-party businesses. Airbnb takes a commission from each booking (from the host and guest).

Does Airbnb Pay/Include Local Tax?

In some jurisdictions, Airbnb "is required by law to collect and remit local taxes on behalf of hosts". In these cases, local hosts pay Airbnb the proper tax amount per booking, which Airbnb pays to the local jurisdiction. For more on Airbnb's occupancy tax collection and remittance process, click here.

Does Airbnb Charge VAT Or Sales Tax?

Airbnb is required to collect VAT (value added tax) in some destinations (or JCT in Japan and GST in Singapore, Commonwealth of australia and New Zealand). For more on Airbnb's VAT rules (and for which countries it applies to), click here.

Autonomously from potential local taxes and VAT, Airbnb doesn't incorporate sales tax into on-site transactions. For most guests, in most destinations, you'll only be charged a nightly rate, service fee, cleaning fee and invitee fees (if whatsoever).

Is Airbnb A Publicly-Traded Visitor?

Yes, Airbnb has been a publicly-traded company since December 2020. The visitor's initial public offering (IPO) stock price was $146/share. To see the current status of Airbnb stock, click hither.

Does Airbnb Purchase Or Manage Homes?

Airbnb does non buy or manage any of the backdrop you see listed for hire on the site. All listings were created past local hosts (individuals or businesses). This is why Airbnb's host verification process is more thorough than other major booking sites.

How Does Airbnb Piece of work For Owners?

Airbnb doesn't require hosts to own the belongings they're renting out. It'southward up to a property owner to make up one's mind whether their tenants are immune to sublease their rental units on Airbnb.

Does Airbnb Provide Breakfast/Nutrient?

This depends on your host - some Airbnb hosts provide breakfast, others don't. If you want to ensure the place yous volume includes breakfast, filter your search results to find this blazon of listing. On the search results page, click on the "More filters" tab, and then select "Breakfast" nether the "Amenities" department.

Do Airbnb Guests Have To Make clean? (Who Cleans?)

Hosts handle all cleaning responsibilities (some rent staff). Guests aren't responsible for cleaning prior to checkout, only yous should ever leave the identify in a respectable country. Use common sense when leaving a host'southward home (turn the AC off, return the furniture to how y'all found it, etc.).

Keeping the identify in skilful status is courteous to your host and will aid y'all earn and maintain a high invitee rating. For more on what's expected of you every bit an Airbnb guest, read the Airbnb Etiquette Guide.

Is Airbnb An Online Travel Agency?

Technically, Airbnb is an OTA (online travel bureau). The term describes websites where users tin find and book accommodation online (sometimes other aspects of travel too, like flights or auto rentals). Other OTAs include Agoda.com and Hostelworld.com (among many others).

Only the term "agency" can exist misleading. While Airbnb provides some helpful resources, it doesn't provide real life travel agents who will advise y'all about your specific trip. Look elsewhere for that service.

Does Airbnb Offer/Provide Travel Insurance?

As of 2022, Airbnb doesn't include travel insurance equally a standard or addition characteristic.

Does Airbnb Offer Flight Booking?

No, Airbnb does non offering flight booking through its website or app.

Does Airbnb Inspect Properties?

Every bit of 2022, standard listings aren't physically inspected by Airbnb. However, Plus listings and Luxe listings are physically inspected by an Airbnb representative.

Does Airbnb Insure Or Regulate Homes?

Airbnb has policies to assistance protect hosts and guests.

Airbnb insures hosts through Host Protection Insurance and provides a Resolution Center for guests and hosts to resolve problems. Airbnb enforces rules and consequences on its platform (like cancellation fees and banning users), but information technology tin't regulate at the local level - that's up to local jurisdictions and law enforcement.

*Vrbo.com is the best alternative to Airbnb for apartment and house rentals. For today'due south deals, click here.

Conclusion

Hopefully you establish this guide helpful.

Airbnb is an intriguing company for many reasons. Past any metric, it's ane of the almost confusing companies the travel industry has seen in the past xx years. It'll be interesting to come across how Airbnb fares going forrad.

To learn more nearly Airbnb, explore our other guides beneath.

Enjoy your travels!

Acquire More Most Airbnb

Introduction To Airbnb

  • What Is Airbnb? [How It Works, Makes Money, FAQ]

  • Is Airbnb Safe, Legit And Trustworthy? [Plus 5 Scams To Avoid]

  • thirteen Reasons Every Traveler Should Try Airbnb [At Least Once]

Sympathize Your Options

  • Airbnb vs. Hotels Comparing [Atmosphere, Price, Safe, Amenities]

  • Airbnb vs. VRBO, HomeAway, FlipKey, TurnKey, OVO [Comparison]

  • Brusque-Term vs. Long-Term Airbnb Rentals [Comparison Guide]

Become Started With Airbnb

  • How To Create An Airbnb Business relationship [Or Modify Or Delete It]

  • How To Book An Airbnb [The Complete Guide]

  • How To Pay On Airbnb [Footstep-Past-Step, FAQ]

Know Before Yous Go

  • What To Bring To An Airbnb [Know Before You Get]

  • How To Bank check Into And Check Out Of An Airbnb [Traveler's Guide]

  • Airbnb Etiquette Guide [Know Before Yous Go]

  • Airbnb's Age Restrictions [Under 18, 25, FAQ]

Specific Types Of Bookings

  • How To Find An Airbnb With A Specific Feature [Or Unique Stay]

  • How To Observe An Airbnb That Allows Pets [Airbnb'southward Pet Policy]

  • How To Notice An Airbnb With A Pool, Hot Tub Or Jacuzzi [Step-By-Pace]

  • Can You Throw A Political party In An Airbnb Rental? [Party Policy Explained]

Cancellations, Refunds And Changes

  • How To Alter Or Cancel Your Airbnb Booking [Step-By-Step]

  • Airbnb'due south Cancellation And Refund Policy [Flexible, Moderate, Strict]

Airbnb'south Other List Categories

  • Airbnb Plus Explained [Airbnb's Vetted Listings]

  • Airbnb Luxe Explained [Airbnb's Luxury Listings]

Airbnb'due south Other Features

  • Airbnb Experiences Explained [Plus How To Volume, Examples]

  • Airbnb Adventures Explained [Plus How To Book, Examples]

Help With Your Account

  • How To Contact Airbnb [Phone, Electronic mail, Resolutions, Emergencies]

  • How To Leave A Review On Airbnb [And Earn A High Rating]

  • Airbnb Gift Bill of fare Guide [How It Works, Where To Buy One, FAQ]

  • The Updated Guide To Airbnb Referral Promo Codes [2022]

Taz Zaidi [Author]